Senior IT Systems Engineer, L2 – MSP
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Job Description
Senior IT Systems Engineer supporting the client's MSP team with strong technical skills and client-focused communication. Focus on deploying and managing Windows Server environments and collaborating with clients.
Responsibilities:
- Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding
- Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs
- Configure and support SonicWall firewalls, including VPNs and NAT policies
- Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam
- Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace
- Communicate proactively with clients—troubleshoot issues, set expectations, and build trust
- Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time
- Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts
- Create and update client documentation (e.g., IT Glue, Autotask)
- Automate repetitive tasks using basic PowerShell or batch scripting
- Prioritize client outcomes—deliver the right result, not just the right answer
Requirements:
- Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable)
- Excellent written and verbal English communication skills—clear, professional, and client-facing
- Proven ability to deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs
- Hands-on experience with SonicWall firewall configuration, including site-to-site VPNs and NAT policies
- Practical experience executing disaster recovery using tools like ShadowProtect, Datto, or Veeam
- Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace
- Familiarity with virtualization platforms such as Hyper-V and VMware
- Basic experience with PowerShell and/or batch scripting for automation
- Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue)
- Willing to work PST hours
- Exceptional client service and communication skills—you can explain technical issues clearly to non-technical users and create calm in stressful situations
- Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently
- Strong attention to detail, reliability, and ownership of outcomes—not just tasks
Benefits:
- $500 bonus at 90-day
- 13th month pay (paid on Jun 1 and Dec 1)
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
- Start date: immediate
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