AMS Consultant
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Job Description
AMS Consultant providing ongoing functional support for Workday HCM, Payroll, Absence, Time Tracking, and Financials. Collaborating with clients and internal teams to resolve issues and implement best practices.
Responsibilities:
- Provide ongoing functional support for Workday HCM, Payroll, Absence, Time Tracking, and Financials across multiple client environments, including troubleshooting, configuration changes, and issue resolution.
- Serve as a go-to resource for clients on Workday functionality, helping them understand system capabilities, navigate business process configurations, and adopt best practices.
- Manage day-to-day service delivery for assigned client accounts, ensuring work is completed within agreed service levels and client expectations are met.
- Investigate and resolve production issues by performing root cause analysis, testing configuration updates, and coordinating with internal teams as needed.
- Support Workday release management by reviewing tenant updates, assessing the impact on client configurations, and recommending adjustments.
- Create and maintain documentation, job aids, and reporting to improve client self-sufficiency and operational visibility.
- Mentor junior consultants and contribute to team knowledge sharing, helping build collective expertise across Workday modules.
- Communicate proactively with clients and stakeholders, providing clear status updates, managing expectations, and recommending enhancements to improve their Workday experience.
Requirements:
- 4+ years of experience supporting Workday in a post-go-live, managed services, or consulting capacity
- Strong functional knowledge of one or more of the following Workday modules: Core HCM, Payroll, Absence Management, Time Tracking, Benefits, or Core Financials
- Demonstrated ability to configure and troubleshoot Workday business processes, security, calculated fields, and condition rules
- Experience working directly with clients to gather requirements, explain system behavior, and recommend solutions
- Strong problem-solving and analytical skills with the ability to work through complex, cross-module issues
- Active Workday certification(s) in Payroll, Absence, Time Tracking, Core HCM, Benefits, or Core Financials (preferred)
- Experience with Workday reporting, calculated fields, and dashboards to support operational decision-making (preferred)
- Prior experience in a consulting firm, managed services organization, or Workday partner environment (preferred)
- Familiarity with Workday release cycles, tenant management, and SaaS operational best practices (preferred)
- Ability to manage multiple client priorities simultaneously and deliver high-quality work on time in a fast-paced setting (preferred)
Benefits:
- Performance-based bonuses
- Commission (when applicable)
- Other incentive opportunities
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