Analista de Atendimento, Foco em DP
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Job Description
Providing technical support to clients in payroll operations at Contajá. Engaging with clients via chat for inquiries regarding payroll processes and calculations.
Responsibilities:
- Realizar atendimento via chat, com foco em demandas de DP;
- Orientar clientes sobre processos de folha de pagamento, admissões, demissões e férias;
- Apoiar na conferência de cálculos trabalhistas;
- Esclarecer dúvidas sobre encargos (INSS, FGTS, eSocial, etc.);
- Atuar na análise e resolução de inconsistências relacionadas ao DP;
- Garantir qualidade, agilidade e assertividade nos atendimentos;
- Registrar e acompanhar chamados até a resolução;
Requirements:
- Experiência prévia com Departamento Pessoal;
- Conhecimento em legislação trabalhista;
- Familiaridade com rotinas de folha de pagamento e Fator R;
- Boa comunicação escrita e organização;
- Perfil analítico e resolutivo.
- Experiência com atendimento ao cliente;
- Conhecimento em sistemas contábeis/folha;
- Vivência com eSocial.
Benefits:
- Cartão de Benefícios Caju – R$ 700,00 mensais para você usar do seu jeito, sem desconto em folha e mantido durante as férias;
- Plano de Saúde Unimed – 100% pago pela Contajá, com coparticipação somente em caso de utilização. Para os dependentes (cônjuges - casais hétero ou homoafetivos, e filhos) o valor é 100% custeado pelo próprio colaborador;
- Day Off de Aniversário – o seu dia, do seu jeito!
- Wellhub (Gympass) – acesso a academias e plataformas de bem-estar;
- Telepsicologia – até 2 consultas mensais grátis;
- Telenutrição – até 2 consultas mensais grátis;
- 15% de desconto em exames laboratoriais da rede Dasa;
- 30% de desconto em medicamentos genéricos na rede Pague Menos e 20% em medicamentos de marca;
- Parceria com a Estácio – invista no seu desenvolvimento acadêmico;
- Plano de Carreira ImpulsoJá – mais do que um plano de carreira, é o seu trampolim para o sucesso! Descubra como evoluir de um nível para o outro, alcançar metas e conquistar seus objetivos profissionais;
- Gamificação – acumule moedas virtuais ao longo da sua jornada e troque por prêmios como Kindle, participação em eventos da sua área, brindes exclusivos e muito mais.
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