Analista de Atendimento Pleno
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer service analyst responsible for client support through various channels at Vitascience, a health-focused company dedicated to wellness and education.
Responsibilities:
- Realizar atendimentos com os clientes através de múltiplos canais, incluindo WhatsApp, e-mail e na plataforma Hi (Hi Plataform), garantindo uma comunicação eficaz e satisfatória.
- Coordenar o reenvio de acesso ao material para clientes que necessitem, assegurando uma entrega rápida e eficiente.
- Processar solicitações de cancelamento de renovação automática, seguindo procedimentos estabelecidos e garantindo uma experiência tranquila para o cliente.
- Gerenciar o processo de cancelamento e reembolso através do sistema, garantindo que os clientes sejam assistidos de forma ágil e profissional.
- Resolver questões relacionadas a clientes que compraram suplementos, mas não os receberam, ou que receberam o suplemento errado, trocado ou faltando, garantindo uma resolução rápida e satisfatória.
- Realizar atendimentos por ligação, oferecendo um serviço de alta qualidade, esclarecendo dúvidas dos clientes e fornecendo suporte de forma cortês e profissional.
- Organizar relatórios e indicadores da área de atendimento ao cliente, coletando e analisando dados relevantes para identificar tendências e oportunidades de melhoria no serviço prestado.
Requirements:
- Experiência prévia em atendimento ao cliente.
- Habilidade para lidar com situações delicadas e resolver problemas de forma eficaz.
- Excelentes habilidades de comunicação verbal e escrita, com capacidade para transmitir informações de forma clara e cortês.
- Será um diferencial ter conhecimento na plataforma Hi Plataform.
- Será um diferencial ter conhecimento em marketing digital e atuação com lançamentos de encapsulados (suplementos alimentares) e/ou infoprodutos.
Benefits:
- Remuneração fixa + variável, para profissionais com sonho grande 🚀
- Cartão de benefício flexível, sempre priorizando a liberdade e a flexibilidade que nosso time merece 💜
- Wellhub (famoso Gympass), para garantir acesso a uma rede de parceiros de bem-estar 💪
- Descontão em todos os nossos suplementos, afinal promovemos saúde a todos e principalmente para nosso time 🤩
- Desenvolvimento exponencial, afinal seu futuro time é composto por profissionais fora da curva 💫
Report this job
Job expired or something wrong with this job?
Similar Jobs
LCC Analyst II
LLC Analyst II assisting Financial Professionals with commissions, contracting, and operational solutions. Focusing on seamless, efficient experiences using knowledge of systems and AI tools.
Senior Application Analyst
Application Analyst - Senior role focused on IT and healthcare integration. Liaising between IT and operations while ensuring compliance and system effectiveness.
Contract Analyst
Responsible for development and maintenance of contracts that comply with applicable regulations at Geisinger. Ensuring the identification and resolution of potential issues while managing databases effectively.
Digital Analyst
Digital Agent Analyst optimizing enterprise-wide IVA processes and enhancing operational effectiveness. Collaborating with cross-functional teams to drive data-driven improvements and member experience.
Trauma Registry Analyst, PT, Day
Trauma Registry Analyst responsible for trauma registry data abstraction and coding at Prisma Health. Collaborating on quality metrics related to trauma patients in a remote position.
Trial Master File Analyst
Trial Master File Analyst supporting clinical trials and maintaining TMF performance metrics at ImmunityBio. Collaborating with Clinical Operations to ensure compliance and enhance quality control processes.
RN Appeals Analyst
RN Appeals Analyst role with BlueCross BlueShield, focusing on complex appeal research and clinical reviews. Fully remote role requiring South Carolina residency and nursing accreditation.
Data Analyst, Data Engineer
Data Engineer designing and implementing analytical solutions at Xideral, focusing on modern tech environments and complex challenges. Collaborates on robust data pipelines and industry compliance.
Media Analyst, Mid-level
Analista de Mídia Pleno managing paid media campaigns at a digital marketing company in Maringá. Responsible for strategy, execution, and optimization to maximize business performance.
Trilingual Support Analyst, Junior
Technical Support Analyst at Stefanini providing tri-lingual support for IT inquiries. Collaborating on innovative solutions and customer service in a remote work environment.
Mid-level Access Analyst
Facilitator for patient access working with healthcare payers. Contributing to patient treatment acquisition and client access visibility.
Analista Infra/Cloud SR
Administrator managing cloud services and servers at FCamara, a consultancy revolutionizing businesses with technology. Involves designing, implementing, and maintaining complex infrastructures.
Junior Windows Analyst
Windows Junior Analyst supporting day-to-day Windows Server operations for a cybersecurity firm. Focused on OS upgrades and compliance in a regulated environment, working remotely.
Director, Gartner Analyst, Data Quality
Director Analyst at Gartner responsible for delivering high-quality advice on Data Quality initiatives. Engaging with data leaders and driving innovative solutions in analytics and governance best practices.
Analyst, Care Associate – Behavioral Health
Non-clinical position on the Autism Care Team providing support to behavioral health teams at CVS Health. Responsible for processing clinical requests and facilitating provider searches along with administrative tasks.