Analista de Infraestrutura Sênior – F5, BIG-IP
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Job Description
Analista de Infraestrutura Sr. responsabilizado por suporte e projetos de redes em F5 (BIG-IP). Atuação em ambientes críticos de suporte com foco em resolução de problemas.
Responsibilities:
- Atender demandas de suporte e projetos (quando alocado) do cliente;
- Atuação em incidentes e resoluções de problemas relacionados a suporte e projetos (quando alocado);
- Escalar e acompanhar chamados juntos aos fabricantes relacionados a suporte e projetos (quando alocado);
- Condução e execução de atividades técnicas relacionadas a entrega de suporte e projeto (quando alocado);
- Elaboração e apresentação de documentos técnicos de suporte e projetos (quando alocado) para o cliente e times internos;
Requirements:
- Ter experiência comprovada em F5 (BIG-IP);
- Importante que o profissional tenha bons conhecimentos de troubleshooting;
- Sólida experiência em suporte de ambientes críticos de redes, balanceamento e segurança da informação;
- Conhecimento de topologia de redes de computadores, protocolo TCP/IP, configuração de redes e de seus componentes (balanceadores de carga, firewalls, roteadores, switches ou outros);
- Protocolos como: HTTP, DNS, SMTP, SNMP, LDAP, RADIUS/TACACS, OSPF, BGP e etc.;
- Habilidade para focar no atendimento ao cliente;
- Habilidade para trabalhar em equipe com pessoas multidisciplinares;
- Desejável conhecimento em produtos de segurança de outros fabricantes, como A10, Palo Alto, Fortinet;
- Certificação Imprescindíveis: F5-CA;
- Certificação Desejáveis: F5 301A–BIG-IP LTM Specialist | 301B–BIG-IP LTM Specialist | 302–BIG-IP DNS Specialist;
- Inglês avançado (para eventualmente abrir um chamado no fabricante e participação em calls);
- Superior completo (Redes de Computadores, Engenharia de Rede ou áreas correlacionadas);
Benefits:
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
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