Analista de Suporte
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Job Description
Analista de Suporte for a technology company providing digital solutions in various business areas. Responsible for first-level government support tasks and internal process improvements.
Responsibilities:
- Classificar as solicitações, priorizar, buscar primeira resposta em manuais e bases de conhecimentos e encaminhar pra equipes responsáveis
- Apoiar a emissão dos relatórios mensais.
- Acompanhar e monitorar o controle do SLA.
- Refinamento de processos internos, atendimento dos clientes e apoio na execução de processos.
- Sugerir e implementar melhorias contínuas nos processos.
Requirements:
- Ensino Superior cursando e/ou completo;
- Experiência com suporte a sistemas de folha de pagamento;
- Experiência com suporte técnico de primeiro nível;
- Vivência prévia em ambientes de suporte governamental
- Certificação ITIL (diferencial)
- Certificações Microsoft (diferencial)
Benefits:
- 💻 Treinamentos contínuos para você se manter à frente
- 🎫 VA/VR para seu conforto no dia a dia
- ✨ Assistência Médica completa para seu bem-estar
- 🎉 Day Off no mês do seu aniversário porque celebrar é importante
- 🏋️ Wellhub - Gympass para cuidar do corpo e da mente
- 🛟 Pluxe-Cuida, com apoio psicológico, financeiro e jurídico
- 🎭 SESC para lazer, cultura e bem-estar
- 👶 Licença-paternidade estendida para aproveitar mais tempo com a família
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