Analyst, Financial Crime Operation – LATAM Focus, Spanish Speaker
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Job Description
Analyst for Financial Crime Ops at Reap focusing on onboarding efficiency in LATAM. Improving KYB/KYC processes and collaborating with Compliance, Product, and Tech teams.
Responsibilities:
- own onboarding flows, improve KYB/KYC docs, reduce cycle times, and collaborate with Compliance, Product, and Tech to scale
- document, systematise, and progressively automate processes
- work closely with the Product and Tech teams to design workflows
- Conduct checklist-based reviews of documentation submitted by clients during onboarding, verifying completeness and consistency against internal requirements
- Identify missing, incomplete, or inconsistent documentation and issue Requests for Information (RFIs) to clients to obtain outstanding items
- Maintain accurate, audit-ready records of documentation received, RFIs issued, and case status throughout the onboarding workflow
- Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times
- Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays
- Own onboarding speed KPIs and work collaboratively with the Compliance team to drive faster decision turnaround without compromising quality
- Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready
- Identify which parts of the onboarding workflow are candidates for agentic automation and work with the Product and Tech teams to progressively implement these via automation and AI tooling
- Drive the transition from manual execution to AI-assisted workflows over time
- Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes
- Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule
Requirements:
- minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role
- Hands-on experience with structured checklists, data collection workflows, or document review processes
- Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're looking for someone who has actually built things with AI, not just used it
- Background in fintech, financial services, or regulated industries is a plus, but not required
- Strong attention to detail with a process-first mindset
- Comfortable managing case queues, tracking document status, and following defined escalation protocols
- Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times
- Able to identify gaps or inconsistencies in documentation without needing to make risk-based compliance judgements
- Approaches manual processes as problems to be solved, not tasks to be repeated
- Able to think in workflows: identify inputs, outputs, decision points, and exception paths that can be translated into automated logic
- Comfortable working with Product and Tech teams to scope and test automation tools
- Proactively looks for opportunities to reduce human-in-the-loop steps through tooling and process redesign
- Clear communicator, able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners
- Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes
- Based in or able to operate fully aligned with Mexico time zone and public holidays
- Willing to work during local public holidays if required (compensatory leave will be provided)
- Fluent in business English and Spanish (spoken and written)
- Proficiency in any additional language (e.g., Portuguese) is a strong advantage
Benefits:
- A vibrant, inclusive and international work culture
- Generous annual leave to relax and recharge, plus public holidays
- Health insurance budget to keep you covered
- Be part of a fast-growing global team
- Flexible remote work options, as well as option to work in-person at a prime office location overseeing the Castillo de Chapultepec
- Home office equipment budget
- Your own Corporate Reap Card — no more out-of-pocket spending
- Additional benefits that keep growing over time
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