Financial Fraud Investigator
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Job Description
Financial Fraud Investigator protecting Guidehouse programs through identity fraud investigations. Reviewing evidence, determining fraud cases, and improving fraud operations remotely across the United States.
Responsibilities:
- Conduct investigations of suspected identity fraud, identity misuse, account compromise, and other potentially fraudulent activity
- Review identity, account, transactional, and other relevant information to identify fraud indicators, inconsistencies, and patterns
- Use investigative and identity verification tools, including LexisNexis and Socure
- Analyze evidence and make timely investigative determinations in accordance with established procedures and program requirements
- Document investigative steps, findings, supporting evidence, and case determinations in case management systems
- Manage assigned investigative caseloads and meet production, timeliness, and quality expectations
- Escalate complex cases, emerging fraud patterns, procedural questions, and control gaps to team leadership
- Identify recurring fraud trends, investigative challenges, and process improvement opportunities
- Collaborate with investigators, team leads, and stakeholders on complex cases and consistent investigative practices
- Participate in case reviews, calibration sessions, and team discussions
- Draft, maintain, and update SOPs, job aids, investigative guidance, and operational documentation as needed
- Develop training materials and conduct investigator onboarding, refresher, or targeted training as needed
- Support continuous improvement initiatives across fraud operations
Requirements:
- Must be able to obtain and maintain a Federal or DoD Public Trust; approved adjudication required prior to onboarding
- U.S. Citizens who reside within the United States
- Bachelor's degree
- One (1) to Five (5) years of experience conducting risk assessment (e.g., risk scoring, control evaluation)
- Experience in identity fraud investigations, fraud investigations or fraud operations, identity verification or identity proofing, or account/identity-related investigative research
- Strong analytical and critical-thinking skills
- Strong attention to detail
- Ability to clearly document investigative findings, evidence, and case determinations
- Strong written and verbal communication skills
- Ability to identify and escalate unusual fraud patterns, emerging risks, and complex investigative scenarios
- Experience working in a production-based, metrics-driven, or quota-driven environment
- Strong organizational and time-management skills
- Experience using investigative and identity verification tools such as LexisNexis or similar platforms is nice to have
- Experience investigating identity theft, synthetic identity fraud, account takeover, or other identity-related fraud is nice to have
- Familiarity with identity proofing, account verification, fraud prevention, and case management processes is nice to have
- Experience identifying fraud trends or patterns across investigative cases is nice to have
- Experience developing SOPs, job aids, investigative guidance, or operational documentation is nice to have
- Experience facilitating training, coaching, or knowledge-sharing sessions is nice to have
Benefits:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
- Flexible benefits package
- Flexible work arrangement
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