Manager, KYC & Remediation, Business Banking
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Job Description
KYC and remediation manager overseeing BMO’s Canadian Business Banking customer remediation program. Managing regulatory risk, controls, stakeholder relationships, and change initiatives.
Responsibilities:
- Drive successful delivery of Canadian Business Banking’s customer remediation program
- Oversee and represent the customer remediation initiative
- Monitor existing processes, address deficiencies, identify improvement opportunities, and execute change management
- Manage relationships with CBB leadership, frontline sales and service personnel, technology, first- and second-line risk partners, internal resources, and contract agents
- Support implementation, maintenance, and administration of first-line-of-defense programs
- Monitor and advise on risk requirements within the defined risk appetite
- Manage and support complex risk programs, frameworks, projects, and initiatives
- Monitor industry and legislative developments and update programs
- Interpret regulatory requirements and identify, analyze, and address gaps and issues
- Evaluate, develop, and implement internal control systems
- Support strategic initiatives and build internal and external stakeholder relationships
- Analyze data and information to provide insights and recommendations
- Monitor and track performance and address issues
- Build and lead change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment
- Ensure first-line jobs follow defined processes and procedures
- Develop, document, maintain, and communicate business procedures
- Design sustainment strategies and recommend mitigations for industry- and segment-specific risks
- Track exception and exemption requests and approvals
- Facilitate training for business unit employees
- Provide quality control for investigations, self-reports, examinations, and independent reviews
- Build risk awareness, knowledge, and skills through communications, presentations, tools, and ongoing support
- Support design, development, automation, coordination, implementation, and continuous improvement of first-line-of-defense risk management programs
- Conduct or support self-assessments, coordinate risk remediation, respond to regulatory requirements, implement policies, and manage risk measurement and reporting
- Identify, investigate, analyze, document, and mitigate program risks
- Support audits and regulatory examinations and help develop corrective action plans
- Provide support for risk management training and awareness programs
- Provide specialized consulting, analytical, and technical support
- Exercise judgment to identify, diagnose, and solve problems independently
Requirements:
- Typically between 5–7 years of relevant experience
- Post-secondary degree in a related field of study or an equivalent combination of education and experience
- In-depth program management skills
- Deep knowledge and technical proficiency gained through extensive education and business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- In-depth data-driven decision-making skills
Benefits:
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Accommodations available on request for candidates taking part in all aspects of the selection process
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