Application Support Analyst I
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Job Description
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Responsibilities:
- Provide customer support to assist users in the resolution of questions that may arise.
- Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers.
- Refers cases to the application developers when their help is needed to resolve problems.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Learn and support Kenco developed software solutions.
- Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
- Maintain a log of calls to the Applications Help Desk and remedial action taken.
- Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Train users in the proper use of specific software.
- Making recommendations on areas of process improvement.
- Resolve problems via phone or remote control software in a help desk environment.
Requirements:
- Associates Degree in IT or equivalent help desk experience
- Familiarity with working in a warehouse using WMS systems is preferred but not essential.
- AS/400 experience is strongly preferred
- Relational database experience
- SQL query writing experience
- Data analysis
Benefits:
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
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