Vehicle Support Engineer
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Job Description
Vehicle Support Engineer supporting INEOS Grenadier aftersales, diagnostics, repairs, and customer satisfaction. Improving retailer, fleet, supplier, and technical-service capabilities across the western region.
Responsibilities:
- Provide day-to-day vehicle support from a Technical Service Engineering perspective, with vehicle uptime as a key focus
- Work with the Regional Team, INEOS Grenadier Retailers, regional customers, and Global Technical Team
- Ensure customers remain central to support activities and maintain customer brand confidence
- Implement processes and structures across Aftersales, Technical Service Engineering, and wider INEOS Automotive teams
- Visit retailers and customers in the field and support regional press and special events
- Visit the INEOS plant when required and develop relationships with the assembly plant in Hambach
- Analyze root-cause issues to improve quality and reduce claims and repairs
- Liaise with the head-office technical team to identify vehicle and customer-experience risks and improvements
- Provide alternative customer support where network coverage is unavailable and recommend solutions for network shortages
- Assist workshops with efficient repairs using a “fix once, fix first” approach
- Contribute to team meetings, operational reviews, critiques, and continuous performance improvement
- Work with the Call Centre to ensure post-repair customer contact and satisfaction
- Support non-INEOS repairers, fleet managers, fleet operators, and fleet customers
- Address technical, parts, and warranty process issues with Aftersales and the wider business
- Review technical publications, training materials, support documents, and packages for improvement opportunities
- Review diagnostic equipment, technical reports, operational equipment, and tooling systems
- Help develop vehicle product requirements from concept and design stages based on customer concerns
- Participate in short- and long-term service-fix development and ensure root causes are corrected through permanent engineering actions
- Liaise with suppliers to improve customer service and achieve rapid repair solutions
Requirements:
- Significant 8–10 years of Aftersales and Technical Service Engineering business experience, including vehicle manufacturer or wider motor-trade experience
- Recognisable technical qualification or equivalent experience
- Broad experience across Automotive Technical Service Engineering and Aftersales disciplines
- Automotive aftersales background preferred
- Strong diagnostic and analysis skills
- Ability to use, understand, and develop technical and aftersales tools, diagnostic equipment, and strategies
- Strong drive for continuous improvement and a Kaizen mentality
- Ability to work in office- and field-based teams with a customer-focused repair and service-excellence approach
- Customer service and relationship-building skills across departments and functions
- Excellent communication skills
- Essential IT skills
- Willingness and ability to travel frequently within the assigned region
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