Application Support Analyst
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Job Description
Application Support Analyst supporting SAIC’s SharePoint and Microsoft 365 collaboration platforms. Troubleshooting permissions, user access, and enterprise application issues for mission-critical operations.
Responsibilities:
- Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
- Create and manage SharePoint sites, libraries, lists, and permissions
- Troubleshoot and resolve Windows and OneDrive issues
- Investigate and correct permission misconfigurations at the site, library, folder, and file level
- Provide customer service to identify and resolve access-related and general SharePoint issues
- Learn and utilize legacy applications including Document Management (DM)
- Serve as a point of contact for support requests
- Assist with user account management, access control, and security group assignments
- Help monitor system performance, storage, and usage reports
- Create and maintain documentation, guides, and training materials for end users
- Collaborate with IT team members on Microsoft 365 integrations including Teams, OneDrive, and Power Automate
- Participate in testing updates, patches, and new features before deployment
- Escalate complex issues to senior administrators
- Follow up with end users after issue resolution to ensure satisfaction and confirm problems are fully addressed
Requirements:
- BS Degree or 4 years of equivalent work experience
- 2 years of experience with SharePoint administration or a similar role
- Ability to obtain and maintain a public trust requiring U.S. Citizenship
- Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
- Capability to rapidly learn new applications to support them as needed
- Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
- Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
- Basic knowledge of user permissions and Active Directory / Azure Active Directory
- Past hands-on experience with applications such as Caseware IDEA and JIRA/Confluence
- Additional knowledge or familiarity with SAS, Nviivo, Rstudio, or Rumba
- Strong problem-solving and communication skills
- Microsoft certifications (e.g., MS-900, MS-700, or MS-300) preferred
- Experience with Power Automate or Power Apps preferred
- Experience with SharePoint migration tools (e.g., ShareGate, SPMT) preferred
- Prior experience in a helpdesk or IT support role with a customer-facing focus preferred
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