Application Support Engineer – .NET, Kentico
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Job Description
Application Support Engineer supporting .NET and Kentico applications to ensure stability and performance. Collaborating with development teams and assisting customers in the Sales and Service Center.
Responsibilities:
- Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions
- Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components
- Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly
- Investigate and resolve content integration issues within the Kentico CMS environment
- Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services
Requirements:
- 3-5 years of experience in .NET and web technologies
- At least 5 years in ASP.NET/C# application development or support
- Knowledge of HTML, XML, CSS, and client‑side scripting frameworks
- Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains
- Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles
- Deep understanding of object-oriented design / architecture
- Technical capability in: Entity Framework, LINQ SQL Server (schema design, stored procedures, performance tuning)
- Experience supporting or integrating with CMS platforms, preferably Kentico
- Familiarity with SOAP/XML Web Services, REST APIs, and JSON
- Experience in integrating web applications with CRM tools, preferably Microsoft Dynamics CRM
- Ability to work effectively in a team-oriented, collaborative environment
- Experience mentoring junior team members and providing technical guidance
- 3+ years in IT Application Support, preferably within a customer service–focused environment
Benefits:
- Health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Voluntary benefit options
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