Dynamics 365 Application Support Engineer
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Job Description
Dynamics 365 Application Support Engineer managing application issues and ensuring customer satisfaction. Supporting Microsoft's Dynamics 365 systems while adhering to IT security principles and best practices.
Responsibilities:
- Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
- Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.
- Undertake tuning and scaling of systems for both performance and security.
- Manage security profiles across applications in line with IT security principles.
- Systems include:
- Custom Power Apps.
- Custom .Net IIS SQL applications with multiple integrations.
- Dynamics 365 Finance and Operations, including Precision Forms.
- Dynamics 365 Sales, and HubSpot and Resco.
- Prophix (Financial Reporting).
- Provide 2nd Level technical and functional support for all ERP and CRM system users.
- Deliver client onboarding activities, maintain system training documentation, and provide training to end users.
- Evaluate inefficiencies in system functions and recommend optimal business practices.
- Document all aspects of systems to ensure knowledge is shared across the wider IT Team.
- Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements.
- You are required to familiarise yourself with and comply with all organisation policies and procedures.
- And any other reasonable requests from your manager that align with the role and your skill set.
Requirements:
- 3–5 years of experience providing support for Microsoft Dynamics 365 F&O or Business Central.
- Support experience in Custom Power Apps & Custom .Net IIS SQL applications
- Excellent troubleshooting skills
- IT Systems, Infrastructure and Application Support knowledge
- FinOps support
- Automated Form Management
- Power Automate knowledge
- API configuration and management
- ITIL Foundation
- Dynamics 365 qualified
- Information Systems degree
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