Senior Cloud Application Support Engineer
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Job Description
Cloud Engineer providing advanced support and troubleshooting for cloud-based services in a managed service environment. Leading problem resolution efforts and improving service offerings using Azure expertise.
Responsibilities:
- Provide advanced support, engineering, and troubleshooting for cloud-based managed services.
- Act as an escalation point for complex technical issues and lead problem resolution efforts.
- Contribute to the ongoing improvement of service offerings using deep understanding of cloud platforms and problem-solving skills.
- Execute expert-level real-time monitoring and incident dispositioning for critical client applications.
- Lead triage of complex alerting environments and analyze high-level metrics to avoid service disruptions.
- Drive automation of manual reporting processes and mentor junior staff.
Requirements:
- Bachelor’s degree in computer science or a related technical major or equivalent professional experience in high-level cloud operations or equivalent job experience.
- 5+ years of technical experience with a strong background in managed service providers or cloud hosting environments focusing on senior systems administration.
- Bilingual proficiency is required to effectively collaborate across our distributed teams and client base.
- Advanced certifications in Dynatrace or other APM platforms are highly preferred to demonstrate expert-level observability skills.
- Microsoft Azure certifications are required within 90 days of employment based on current certificates and skill level.
- Technical certificates in Azure, Windows, O365, SQL, Linux, VMware, Cisco, Palo Alto, AWS, GCP, Terraform, Dynatrace, or DevOps are a plus.
Benefits:
- Health insurance
- Professional development opportunities
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