Field Application Engineer
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Job Description
Field Applications Engineer installing and troubleshooting vehicle control systems for ambulance builders and specialist converters, requiring extensive travel across the United States.
Responsibilities:
- Installation & Configuration: Travel to ambulance builders, vehicle outfitters and other customer sites to install control panels in a wide range of vehicles and equipment, following company and manufacturer guidelines.
- Carry out advanced 12‑volt electrical work, including power and ignition connections, relays, fusing, harness routing and integration with OEM and specialist systems.
- Use appropriate hand and power tools safely and correctly, ensuring tidy and secure installations suitable for emergency and specialist vehicles.
- System Testing & Commissioning: Configure and test installed systems to confirm correct operation and connectivity.
- Verify GPS/telematics functions, inputs/outputs and communication with back‑office platforms, resolving issues where possible on‑site.
- Escalate complex technical issues to senior technical support where required, providing clear information on findings.
- Maintenance & Troubleshooting: Diagnose and resolve faults in 12‑volt vehicle electrical systems related to installations, including wiring faults, poor grounds, blown fuses and parasitic drains.
- Perform routine maintenance, upgrades and removal/re‑installation of systems as required.
- Work largely unsupervised in the field, managing your own schedule and prioritising jobs effectively.
- Documentation & Reporting: Complete installation, service and stock usage reports accurately and on time using company systems.
- Record any deviations from standard procedures, vehicle‑specific issues and final configuration details.
- Provide feedback on tools, processes and documentation to support continuous improvement.
- Customer Interaction & Safety: Represent the company professionally at ambulance builders, outfitters and other customer sites, maintaining high standards of communication and customer service.
- Explain system basics to customers post‑installation, ensuring they understand how to use the system and who to contact for support.
- Follow all company health and safety procedures, including use of PPE, safe driving practices and adherence to customer site rules.
- Stock & Equipment: Take responsibility for stock, tools and test equipment, ensuring items are secure, maintained and accounted for. Arrange repairs or replacements for faulty equipment in line with company processes.
Requirements:
- 3–5 years’ hands‑on experience in automotive electronics, telematics installation or similar 12‑volt vehicle technology role
- Strong practical experience troubleshooting 12‑volt vehicle electrical systems (e.g. wiring faults, grounding issues, blown fuses, battery drain, CAN‑bus related issues)
- Comfortable travelling extensively across the United States, including regular long driving days, domestic flights and routine overnight stays
- Ability to work independently in the field, often without direct on‑site supervision, while maintaining high quality and safety standards
- Ability to read and follow wiring diagrams, installation instructions and technical procedures
- Good communication skills, both verbal and written, with the ability to build rapport with customers
- Valid US driving licence with a clean driving record
- Computer literate with experience of O365 and JIRA ticketing system or similar
Benefits:
- Medical Insurance
- 401K
- Employee Assistance Program
- Overtime opportunities, depending on workload and customer needs
- Structured training and development on our systems and platforms, with support for relevant technical certifications
- A supportive, collaborative team environment with a strong focus on safety, quality and customer service
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