Appraisal Specialist
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Job Description
Appraisal Specialist at Mercury Insurance researching vehicle values and negotiating total loss settlements. Providing exceptional customer service and ensuring accurate documentation in a remote setting.
Responsibilities:
- Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.
- Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.
- Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.
- Negotiates storage fees with body shops and towing yards.
- Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.
- Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.
- Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.
- Initiates contact with insureds/claimants or their representatives regarding total loss.
- Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.
Requirements:
- High School Diploma or GED
- You will be required to obtain a Company sponsored Adjuster’s license to handle claims, which will include a fingerprint background check, to be secured upon hire.
- Experience with Total Loss handling or customer service experience.
- 6+ months related experience preferred.
- Experience with handling high call volume in a professional call center preferred.
- Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.
- Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.
- Has a passion for serving customers in their time of need.
- Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.
- Ability to facilitate engagement to maintain high morale and ensure employee retention.
- Collaborates well with others. We are one team with a common goal.
- Ability to build rapport utilizing emotional intelligence.
- Views conflict resolution as an opportunity.
- Has self-motivation and accountability while working remotely.
- Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
- Must have dedicated workspace that is free from distractions.
- Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology preferred.
- Takes ownership of any process they can improve preferred.
- Assumes positive intent in all interactions preferred.
- Seeks growth within and beyond this role preferred.
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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