AR Operations Manager
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Job Description
AR Operations Manager at Uplinq managing a structured invoice-to-cash system for small business owners. Leading collections execution and improving cash predictability while utilizing AI-powered automation.
Responsibilities:
- Build and maintain an accurate AR tracking system with clear ownership, status, and next action for every invoice.
- Ensure all accounts include correct contacts, terms, dispute status, promised payment dates, and follow-up notes.
- Keep AR aging clean and accurate; resolve discrepancies, credits, and stale balances.
- Run daily and weekly collections activities across aging buckets.
- Segment accounts by balance size, customer tier, payment method, and risk.
- Conduct consistent outreach via email and phone and document all activity.
- Track promised payments and escalate missed commitments.
- Manage dispute intake, routing, and resolution in partnership with Customer Success, Billing, RevOps, and Sales.
- Define and enforce escalation timelines and account action policies.
- Prepare weekly AR reporting, including DSO, aging trends, collections effectiveness, dispute cycle time, and cash forecast.
Requirements:
- 5+ years in AR, Collections, or Order-to-Cash in a fast-paced environment
- Proven results improving DSO, aging, and recovery rates
- Strong process management, including SLAs, queue oversight, and documentation
- Comfortable with accounting, billing, and CRM systems
- Skilled at managing disputes and collections professionally
- SaaS/subscription billing or AR automation experience in Stripe (preferred)
Benefits:
- Competitive pay
- Health, dental, vision, 401(k), and life insurance
- Remote-first and flexible work culture
- Clear path for career growth in a fast-growing firm
- Modern tech stack and automation-first mindset
- Supportive, collaborative team with strong systems and documentation
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