Area Claims Supervisor
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Job Description
Area Claims Supervisor leading Ohio crop insurance adjusters for ProAg, which protects American farmers and ranchers. Overseeing claims compliance, training, workloads, and escalations.
Responsibilities:
- Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio
- Conduct performance reviews and succession planning
- Provide day-to-day field support
- Oversee claims handling for accuracy, timeliness, and compliance with company procedures, federal and state regulations, and RMA standards
- Assign claims, review and approve work, assist with reserve setting, and escalate complex, sensitive, or disputed claims
- Partner with Claims Management, Compliance, and Underwriting to support business objectives and resolve field issues
- Monitor Loss Adjuster Expenses (LAE)
- Manage staffing and workload distribution and adjust claims structure for changing market or territory needs
- Address agent inquiries and concerns
- Develop and deliver adjuster training and promote best practices
- Support effective use of claims systems and internal tools
- Maintain clear communication, professionalism, and ProAg core values
Requirements:
- A bachelor’s degree in agriculture, a related field, or the equivalent education and/or experience preferred
- Current Claim Adjuster Proficiency Program (CAPP) certification
- A minimum of three years of relevant and progressive crop insurance experience in Claims or Compliance
- Thorough knowledge of adjusting practices, standards, procedures, and proper use of necessary adjusting equipment
- Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously
- Frequent travel required
- Ability to effectively lead and support a remote, field-based team
Benefits:
- Competitive salary and comprehensive benefit package
- Strong learning culture with ongoing development opportunities
- Opportunities for growth and career advancement
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- Basic life and disability insurance
- 401(k) plan with 6% company match
- 20 days of PTO
- Three floating holidays
- Approximately 10 paid holidays
- Volunteer time off
- Paid parental leave
- Award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- Student loan matching program
- Employee discount program
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