Licensed Supervisor, Care Management
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Job Description
Licensed supervisor overseeing integrated care-management teams for members with complex behavioral-health and IDD needs. Ensuring compliant, person-centered services across Trillium’s South Central North Carolina region.
Responsibilities:
- Oversee a team providing integrated, whole-person care within a managed care environment
- Supervise staff, including day-to-day responsibilities, performance management, development, and time and attendance
- Ensure staff complete comprehensive assessments and care plans using established workflows
- Establish and maintain a team-based, person-centered care coordination approach addressing physical, behavioral, and social health needs
- Monitor team performance metrics, caseload distribution, and quality indicators
- Provide coaching, education, and guidance to staff
- Ensure quality service delivery and compliance with regulatory and accreditation standards
- Coordinate care for members with complex needs
- Provide clinical supervision and guidance using professional licensure
- Support care planning, clinical decision-making, and resolution of complex member cases
- Work and be available remotely from 8:30am–5:00pm
- Travel within the community for meetings as needed
Requirements:
- Associate's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Bachelor's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Master's degree and fully licensed LCSW, LCMHC, LMFT, LPA, LCAS, or RN and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population
- Fully licensed in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS or RN
- If applying with an Associate’s or Bachelor’s degree, fully licensed in North Carolina as an RN
- Valid driver’s license
- Must reside in North Carolina and within 75 miles of Trillium’s South Central Region
- South Central counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne
- Ability to travel within catchment as required
- Legally authorized to work in the United States without requiring sponsorship now or in the future
- All candidates must pass a drug test as a condition of employment
- Preferred: Degree in Human Services field
- Preferred: At least one (1) year supervisory experience with two (2) or more staff
- Preferred: Experience with an MCO, Health Plan, or managed-care care management
Benefits:
- Competitive benefits
- Work-from-home options for most positions
- Flexible work schedules with management approval for some roles
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
- Professional growth opportunities
- Collaborative, mission-driven work environment
- Diverse inclusive culture
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