Assistant, Customer Success Director
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Job Description
Remote Virtual Assistant supporting GetWing’s Director of Customer Success with scheduling, coordination, follow-ups, records, and reporting. Helping keep Customer Success operations organized.
Responsibilities:
- Assist with scheduling, meeting arrangements, reminders, document preparation, and other administrative needs.
- Maintain a tracker of assignments, deadlines, and pending items; follow up with relevant team members and keep the Director of Customer Success informed.
- Help coordinate requests, updates, and deliverables across teams under the Director of Customer Success.
- Relay instructions accurately and confirm action items reach the right people.
- Prepare meeting materials, take notes, record action items and owners, and follow up on deadlines.
- Collect team updates, consolidate information into established reporting formats, and check submissions for completeness.
- Keep files, trackers, contact lists, and department documents organized and up to date.
- Draft routine messages, reminders, and announcements for review.
- Flag requests or concerns requiring the Director of Customer Success’s attention.
- Assist with special projects and other administrative or coordination tasks.
Requirements:
- Previous experience as a Virtual Assistant, Administrative Assistant, or in a similar support role is preferred.
- Good written and verbal English communication skills.
- Ability to understand instructions, ask relevant questions, and apply feedback.
- Strong organization, attention to detail, and reliable follow through.
- Working knowledge of Google Workspace, particularly Gmail, Calendar, Docs, and Sheets.
- Comfortable using Discord and learning internal systems.
- Able to handle confidential employee, client, and company information with discretion.
- Willing to work a schedule aligned with the CS Director and the department’s needs.
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