Senior Customer Success Manager – Enterprise, Consulting
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Job Description
Senior Customer Success Manager advising enterprise leaders on Boardwise’s board management software, governance, and collaboration processes. Driving adoption, renewals, and organisational change.
Responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
- Lead consulting, implementation, and change projects with complex stakeholder structures
- Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
- Advise customers on governance, meeting preparation, collaboration, and decision-making processes
- Identify organisational challenges and translate them into clear recommendations and actionable next steps
- Build strong, long-term relationships with senior stakeholders and key decision-makers
- Identify adoption risks and develop strategies to increase usage, engagement, and customer value
- Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
- Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials
Requirements:
- Based in Germany
- Fluent German at C1/C2 level
- Strong English communication skills
- Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
- Strong background in consulting enterprise customers and senior or C-level stakeholders
- Experience working with large corporations and complex organisational structures
- Strong understanding of corporate decision-making processes and organisational hierarchies
- Confidence in independently leading workshops, consulting sessions, and executive-level meetings
- Strong communication, presentation, and stakeholder management skills
- Ability to quickly understand complex organisations and translate challenges into clear solutions
- Highly reliable, structured, proactive, and hands-on
- Strong personal presence, charisma, and confidence when interacting with senior stakeholders
- Willingness to travel occasionally and meet customers on-site
- Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
- Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus
Benefits:
- 100% remote work
- Flexible working hours
- High ownership in a fast-growing SaaS company
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
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