Associate Customer Experience Operations Manager
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Job Description
Associate Customer Experience Operations Manager supporting tools and workflows in customer experience platforms for Lightspeed Commerce in Manila. Ensuring systems are well-configured and optimizing user experience.
Responsibilities:
- Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
- Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
- Maintain accurate documentation of tool configurations, governance standards, and training resources.
- Provide day-to-day support for end users, troubleshooting issues and escalating when needed.
- Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions.
- Monitor adoption and data integrity, surfacing trends or risks to managers for review.
- Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.
Requirements:
- Previous experience in customer operations, enablement, or technical support roles.
- Exposure to CX platforms, CRMs, or customer lifecycle tools.
- Strong technical, problem-solving, and organizational skills.
Benefits:
- Market-leading salary package
- Permanent work from home setup
- Coworking space available, if needed
- We follow the PH holidays!
- HMO for you and your 2 dependents (Maxicare)
- 15 Vacation leaves
- 10 Sick leaves
- Government Mandated Benefits
- Food Allowance of 1000PHP per month
- Work from Home Allowance of 1000PHP per month
- Health and wellness benefit of 7500PHP per year
- Free LinkedIn Learning License
- Free access to Mental Health support and coaching services
- Opportunity to grow your career in a company that values internal mobility
- Exciting online and in-person events hosted regularly by our Manila Culture Club
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