Product Manager, Customer Experience
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Job Description
Product Manager responsible for defining and optimizing global processes for customer experience at Motorola Solutions. Collaborate with teams globally to ensure process changes are intuitive and scalable.
Responsibilities:
- Document "As-Is" and "To-Be" global processes using visual tools such as Visio or Lucidchart to identify bottlenecks and unlock opportunities for automation.
- Conduct workshops and interviews with regional stakeholders to deeply understand local nuances while maintaining high global standards.
- Translate complex business needs into clear, actionable user stories and functional specifications for technical delivery teams.
- Visualize process changes through wireframes or low-fidelity prototypes to ensure a seamless manifest in the user interface of core platforms like SAP, Salesforce, ServiceNow, and Planview.
- Hunt for and analyze data from diverse sources—user clicks, surveys, support tickets, and financial reports—to craft compelling "data stories" that enable informed stakeholder decision-making.
- Empower global adoption by developing training materials, FAQ documentation, and "Day in the Life" guides.
Requirements:
- Bachelor’s Degree & 1+ years of experience in product management, business analysis, UX design, or process improvement.
- Legal authorization to work in Canada.
- A natural affinity for deconstructing "messy" problems into clean, logical, and optimized flows.
- Proven ability to bridge the gap between technical teams and non-technical business users, explaining complex concepts with ease.
- Familiarity with Agile methodologies and process mapping software.
- Comfort and competence working across different time zones, cultures, and matrixed environments.
Benefits:
- Health insurance
- Professional development opportunities
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