Associate Director, Clinical Operations Strategy – Outpatient Rehab
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Job Description
Associate Director directing clinical operations strategy for outpatient rehab within senior living. Managing program delivery and ensuring quality outcomes across multi-site operations.
Responsibilities:
- Develop and implement the strategic roadmap for outpatient therapy program across all senior living sites, identifying short- and long-term goals with defined milestones and phased implementation plans.
- Design and standardize therapy program models, clinical workflows, documentation standards and performance frameworks – ensuring consistency and scalability across all sites.
- Own end-to-end site operations from pre-launch, site assessment, equipment procurement approval, through collaborating with local branch clinical and operational leadership for staffing, scheduling, and care delivery.
- Establish evidence-based clinical protocols for the geriatric outpatient population across fall prevention, functional rehabilitation, chronic disease management, and post-acute recovery.
- Monitor and report clinical and operational KPIs including units per clinician, hospitalization avoidance, plan of care goal achievement, and ADC and revenue per community – with regular executive-level reporting to leadership.
- Partners with Strategic Business Development, Sales Leaders, and Senior Living Partnership Executives to ensure program delivery actively supports and protects preferred provider partnerships.
- Lead routine partnership reviews with senior living operators, presenting outcomes data, operational performance, and forward-looking program recommendations that reinforce the preferred provider relationship.
- Serve as a senior-level clinical presence and brand ambassador within the senior living portfolio, ensuring every clinical touchpoint reflects the service excellence standards that differentiate the program competitively.
Requirements:
- Advanced clinical licensure required – Physical Therapy (PT) or Occupational Therapist (OT) required; must hold an active, unrestricted license.
- MBA, MHA or other advanced degrees will be advantageous.
- 5+ years of healthcare management experience and minimum of 5 years of outpatient therapy clinical experience with demonstrated expertise in the geriatric population.
- Demonstrated knowledge of Medicare Part B billing, medical necessity documentation, and compliance requirements.
- Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with executive level audiences and key stakeholders internally and externally.
- Current or recent experience in a complex, matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.
- Highly collaborative mindset and excellent relationship-building skills, including the ability to engage diverse stakeholders and win their co-ownership in the outcome.
- High strategic agility with strong problem solving and critical thinking skills, using data to inform decision-making.
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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