Associate Director, Conference Management Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Associate Director managing operational excellence and team development for conferences at Conference Catalysts. Overseeing delivery, training, and quality assurance across complex conference portfolios.
Responsibilities:
- Maintain ownership of a limited portfolio of complex conferences to stay connected to execution and evolving client needs.
- Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations.
- Serve as the team's senior escalation point for conference-related challenges and client needs.
- Lead the development, implementation, and ongoing refinement of training programs for the Conference Management unit.
- Oversee onboarding and continuous development of staff to ensure consistent skill progression across the unit.
- Conduct performance management responsibilities including goal setting, performance evaluations, and development planning.
- Ensure team members adhere to company policies, operational standards, and communication expectations.
- Conduct final reviews of key deliverables including RFPs, contracts, budgets, and publications.
- Identify inefficiencies and implement scalable process improvements across the unit.
- Establish and reinforce best practices across all conference management activities.
- Communicate updates related to training, systems, and process changes across the unit.
Requirements:
- Bachelor’s degree in Event Management, Hospitality Management, Business Administration, or a related field.
- Demonstrated experience managing full life-cycle professional conferences or events, or comparable experience.
- Prior experience successfully leading a team and supporting staff development.
- Advanced experience working with conference management platforms such as Cvent, ConfTool, or similar systems.
- Exceptional project management skills with the ability to oversee multiple concurrent initiatives.
- Proficient operating independently while maintaining alignment with leadership priorities.
- Exceptional organizational, problem-solving, and decision-making abilities.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and commitment to quality execution.
- Certified Meeting Professional (CMP) certification or equivalent professional certification (desired).
- Experience managing complex conferences with large attendance, international components, and multi-day programming (desired).
Benefits:
- Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).
- Health Flexible Spending Account (FSA) for eligible health & wellness expenses.
- 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).
- Uncapped flex time off following the 90-day onboarding period.
- 14 paid company holidays.
- Voluntary Life and AD&D insurance.
- Individual professional development budget.
- Annual office discretionary budget.
- Annual swag store budget.
- Monthly gym membership reimbursement.
Similar Jobs
Transportation Operations and Planning Manager
Transportation Operations and Planning Manager overseeing logistics operations and strategic initiatives for Speed Xpress. Drive cost savings and build high-performing teams in a fast-paced environment.
Vice President, Operations
Vice President of Operations overseeing operations for InteLogix, focusing on performance, strategy, and client satisfaction. Leading a team of 2000+ across various regions to ensure service excellence.
Senior Sales Operations – Compensation Manager
Sales Operations & Compensation Manager managing Salesforce data and compensation processes for Wrapbook. Leading operational efforts to support Sales across SMB, Mid-Market, and Enterprise segments.
Operations Manager
School Operations Manager supporting school administrators by managing student enrollments and records. Facilitating communication and maintaining compliance with education regulations.
Operations Program Officer II
Program Officer II providing programmatic, operational, and administrative support to the STRIDES project. Ensuring adherence to donor regulations and effective coordination with partners and stakeholders.
Head of High Voltage Operations – Maintenance
Head of High Voltage Operations leading strategy and technical governance for high-voltage infrastructure. Ensuring safe execution of maintenance and enhancing operational readiness for utility-scale energy projects.
Vendor Manager, Client Operations
Vendor Manager overseeing client operations for Navitus Health Solutions. Responsible for managing vendor relationships and project transitions for pharmacy benefit services.
Senior Operations Manager – Diagnosis-Related Group, Healthcare
Senior Operations Manager leading audit programs in healthcare for client savings and revenue goals. Responsible for training staff and collaborating across departments for corporate objectives.
Operations Coordinator – After Hours Support
Operations Coordinator for U.S daytime operations during Philippine night hours. Coordinating client inquiries and internal team workflows in a proactive manner.
Intern – Operations Center, Public Agency Support
Intern in operations at CIEE assisting public organizations with client management and data updates. Responsibilities include guiding inquiries and supporting database accuracy in a remote environment.
Membership Growth & Operations Contractor
Membership Growth & Operations Contractor for AfroTech Insider program at Blavity, Inc. Managing membership acquisition, reporting systems, and project timelines.
DMV Operations Specialist – Titles
DMV Operations Specialist acting as a liaison with DMV offices to obtain critical title information. Requires documentation accuracy and managing high-volume phone interactions in a fast-paced environment.
Workplace Operations Manager
Workplace Operations Manager overseeing office operations and setup globally at CompanyA1. Managing vendors, procurement, and workplace logistics to ensure a productive working environment.
Workplace Operations Manager
Workplace Operations Manager overseeing global office operations. Ensure employees have a productive and reliable working environment at A1, which builds AI smart assistants.
Workplace Operations Manager
Workplace Operations Manager responsible for global office setup and operations at an AI-focused startup. Manage vendor relationships, security, and employee productivity.
Operations Assistant – Property Management
Offshore Operations Assistant supporting internal business units in data management and operational tasks at Bridge33 Capital, a private equity firm.
Senior Strategy Manager, Process Improvement
Lead end-to-end process improvement initiatives in TELUS' Chief Technology Office. Leverage Lean Six Sigma expertise to enhance customer experience and streamline operations.
Senior Operations Manager
Senior Operations Manager providing outsourced digital services and enhancing customer experiences for fast-growing technology companies. Join our People First culture in an inclusive environment with over 45,000 employees worldwide.
Real Estate Operations VA, Bilingual
Virtual Assistant providing administrative support in real estate operations for a client managing multiple rental properties. Tasks include management of documents, vendor communications, and property listings.
Dutch Speaking Operations Customer Expert
Dutch Speaking Operations Customer Expert ensuring customer satisfaction for Online retail industry. Handle inquiries and collaborate with team to maintain customer satisfaction.