Exhibit Operations Specialist
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Job Description
Exhibit operations specialist managing fulfillment, floor plans, exhibitors, and invoicing for GBTA’s global business travel expos. Coordinating events, contractors, sales, marketing, finance, and exhibitors.
Responsibilities:
- Manage exhibit fulfillment, reporting, exhibit products, and exhibit operations system management
- Coordinate exhibit deliverables for all events with the sales operations fulfillment team
- Respond to exhibit requests, exhibitor agreements, and invoices; generate reports
- Execute fulfillment after booth sales, including exhibitor confirmations, deadlines, comp allotments, and codes
- Manage expo databases, exhibitor contacts, records, and website floor-plan updates
- Manage approval and tracking of expo booth support badges
- Develop, edit, and produce exhibitor service manuals, prospectuses, and marketing materials
- Develop and maintain floor plans for five global expos and coordinate logistics with contractors
- Collaborate with meetings, marketing, finance, and sales teams on housing, registration, invoicing, and collections
- Guide exhibitors through the Appointment tool process
- Assist with booth design requests, IAEE rules and regulations, priority points, and expo selection center details
- Coordinate exhibitor move-in, move-out, and operational requirements with internal teams and contractors
- Identify and upsell additional expo opportunities and manage turnkey booth add-ons through fulfillment
- Create, distribute, track, and manage invoices from Salesforce and ExpoFP
- Support invoice collection and auditing of outstanding invoices
Requirements:
- Bachelor’s degree in marketing, project management or related field
- Minimum of 2–3 years marketing, sales operations, or business development experience
- Strong working knowledge of show mapping systems such as ExpoFP, Map Your Show, and Expocad
- Strong working knowledge of Salesforce or similar CRMs
- Strong working knowledge of Cvent
- Working knowledge of Microsoft Office products, including strong PowerPoint skills
- Detail oriented and highly organized, with strong oral and written communication skills
- Self-motivated, proactive, and comfortable working independently in a remote environment
- Ability to work in a fast-paced environment and collaborate across teams
- Ability to work varying hours, including evenings and weekends, based on event needs and global time differences
- Applicants must be authorized to work in the US
- Applicants must currently reside in one of the following states: Arizona, California, District of Columbia, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Maryland, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington
- Employment eligibility is subject to applicable state labor laws and remote work requirements
- Employment offers are contingent upon successful completion of a background check and professional reference checks
- Certified in Exhibition Management (CEM) designation preferred but not required
- Salesforce certifications preferred
- Multi-lingual experience preferred
Benefits:
- Remote work environment
- Up to 15% travel based on organizational needs
- Opportunity to grow skills and career in an entrepreneurial environment
- Inclusive and diverse workplace
- Background check and professional reference checks conducted in compliance with applicable laws
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