Associate Director – Development Operations
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Job Description
Associate Director leading Development Operations and Salesforce strategy for Vitamin Angels, a global public health nonprofit. Building fundraising systems, data governance, analytics, and operational infrastructure.
Responsibilities:
- Build and lead the systems, processes, data infrastructure, and operational practices supporting Vitamin Angels’ integrated Development function
- Serve as the business owner and subject-matter expert for Salesforce for Development
- Support fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making
- Establish and maintain practices for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgment, and fundraising analytics
- Manage Salesforce roles, permissions, access, data governance, integrations, enhancements, testing, documentation, implementation, and user acceptance with IT
- Monitor Salesforce adoption and data quality; address gaps through training, process improvements, and accountability
- Develop and enforce data-entry, retention, security, quality, privacy, confidentiality, and records-retention standards
- Conduct data audits and oversee cleansing, deduplication, standardization, enrichment, secure transfers, and integrations
- Establish moves-management practices and support prospect research, screening, portfolio development, and relationship mapping
- Develop dashboards, reports, analytical tools, standardized fundraising measures, and performance reporting for leadership and the Board
- Assess, document, and implement efficient Development processes, workflows, templates, calendars, service expectations, ownership, and accountability
- Develop and deliver Salesforce onboarding and ongoing training, user guides, process documentation, and responsive user support
- Lead change-management efforts for new systems, processes, reporting requirements, and performance expectations
- Build and lead the Development Operations function; recruit, onboard, coach, and manage staff as needed
- Develop the annual work plan, budget, priorities, and success measures
- Manage technology vendors, consultants, and service providers as needed
- Serve on the Development leadership team and contribute to strategy, planning, culture, and performance
- Represent Development Operations in cross-functional initiatives
Requirements:
- Bachelor’s degree or an equivalent combination of education and relevant professional experience required
- At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field
- Significant experience using Salesforce in a fundraising or nonprofit environment, including developing reports and dashboards, improving workflows, maintaining data quality, and supporting user adoption
- Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding
- At least three years of experience managing staff, projects, or complex cross-functional initiatives
- Demonstrated experience establishing data-governance standards and improving the accuracy, consistency, and usefulness of fundraising data
- Experience improving business processes, documenting standard operating procedures, and leading organizational change
- Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and dependencies
- Excellent written, verbal, interpersonal, training, and presentation skills
- Demonstrated ability to explain technical or operational concepts clearly to colleagues with varying levels of experience
- High standards for accuracy, data integrity, confidentiality, responsiveness, and quality
- Sound judgment and the ability to handle sensitive donor, financial, and organizational information with discretion
- Collaborative and service-oriented, with the ability to establish clear expectations and hold colleagues accountable for following agreed-upon processes
- Proactive, solutions-oriented, self-directed, and comfortable building infrastructure in an evolving environment
- Commitment to Vitamin Angels’ mission and willingness to embody its guiding behaviors: collaboration and inclusivity; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning
Benefits:
- Medical, Dental and Vision Care
- Life Insurance
- 401(k)
- Paid Time Off
- Holidays
- Wellness Program
- Paid parental leave
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