Associate I, Technical Support – Residential I
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Job Description
Customer Support Associate providing specialized technical assistance for Chamberlain Group residential products. Ensuring excellent customer service while processing orders, returns, and inquiries.
Responsibilities:
- Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
- Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
- Leverage resources including SAP and CRM to deliver an exceptional customer experience
- Verify that orders for parts and service quantities are accurate
- Escalate any reported product quality problems and customer complaints
- Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
- Follow-up with customers on product shipments and pricing orders
Requirements:
- High School Diploma or GED Equivalent
- 0-2 years of experience in a high-volume customer assistance environment
- Strong verbal and written communication skills
- proficiency in Microsoft Office Suite
- strong typing skills
- Mechanical and logical aptitude
- 2+ years of College or Technical School
Benefits:
- comprehensive benefits package
- 401k contribution
- short-term incentive plan
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