Associate, Marketing Solutions
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Job Description
Marketing Consultant performing administrative procedures and client interactions. Supporting dealer marketing and customer retention goals to enhance overall performance.
Responsibilities:
- Maintain current knowledge of assigned programs and database(s) use, data management and maintenance and keep team abreast of changes and updates in processes and procedures.
- Experience being able to read original copy or proofs to detect and mark any grammatical, typographical, or compositional errors with the utmost accuracy.
- Assist in procedures related to marketing support and other support services, such as word processing, presentations, and client contacts.
- Confortable with client interaction via phone, email, etc.
- Edit and proof dealer communications.
- Build strong sales and consultative relationships with dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
- Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.
- Present Marketing plans, trends, and additional suggestions to client/dealers.
- Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
- Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
- Ensure consistency in language, style, ad formatting to elevate the readability and impact of campaigns.
- Maintain calendars and timelines for assigned marketing initiatives.
- Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
- Assist in the creation and development of processes and procedures.
- Produce periodic reports and recommendations regarding performance status of dealer base.
- Implement quality control process for marketing materials, dealer selections and dealer originated copy.
- Assist in the resolution of data issues.
- Other duties as assigned.
Requirements:
- Minimum of 1 -3 years of experience in Customer Service and Sales required.
- Must have the ability to read, write and proofread marketing materials.
- Call center experience preferred.
- Experience in automotive industry preferred.
- Experience interacting with client over the phone preferred.
- Proficient in MS office suite particularly Word, Excel, Outlook and Teams
Benefits:
- medical
- dental
- vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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