Associate Product Manager
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Job Description
Associate Product Manager managing product features and integrations for a B2B SaaS platform. Supporting museums and cultural attractions with AI-powered solutions.
Responsibilities:
- Own features for ACME from discovery through launch. You'll write requirements, think through edge cases, and be the person cross-functional teams trust for accurate, grounded answers. Opportunities to support cross brand features and/or processes.
- Own ACME's enterprise integration capabilities, powered by Workato. This includes building and maintaining recipes that connect ACME to Salesforce for partners, supporting implementations, and managing a backlog of integration requests.
- Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth
- Manage and prioritize a ticket backlog with accuracy and consistency - nothing falls through the cracks
- Think carefully through use cases and edge cases before anything goes to development
- Partner with ops and sales teams to represent the product clearly in operator-facing contexts
- Use analytics tools to monitor product usage and identify opportunities and measure impact of releases.
- Use AI tools actively and responsibly in your day-to-day workflow - for research synthesis, writing, competitive analysis, summarizing feedback, and accelerating decisions
- Identify opportunities to leverage AI, automation, and webhook-based workflows to solve real end-user problems - translating what's technically possible into features that actually ship and matter
- Stay curious about the AI and automation landscape; bring forward practical ideas for how emerging tooling can reduce manual work or unlock new operator capabilities across our platform.
- Design, build, and maintain Workato recipes that integrate ACME with Salesforce using REST APIs, webhooks, data mapping, conditional logic, and workflow automation
- Support real-time data synchronization and business process automation across operator environments
- Troubleshoot and resolve integration issues raised by operators or internal teams; own the integration support queue
- Manage the backlog of integration requests, balancing urgency against available capacity
- Partner with implementation teams to onboard new enterprise partners onto the Workato platform
- Maintain documentation on integration architecture, recipes, and known edge cases
- Validate that Workato recipes perform as expected in staging and production environments
Requirements:
- 1–2+ years of product management experience, or equivalent in a PM-adjacent role (product operations, business analyst, technical PM) where you owned discovery, requirements, and cross-functional collaboration
- Familiar with Salesforce as an admin, power user, or in a customer-facing capacity, and comfortable working within CRM-driven workflows
- Technically curious - comfortable with REST APIs, webhooks, and integration logic; able to create Workato recipes following best practices for task efficiency. Strong knowledge of SQL and familiarity with Ruby.
- User-grounded - you can clearly articulate the user problem behind any ticket you own, and you ask "why" before you write requirements
- A clear, reliable writer - your specs are readable, your async updates are complete without being long, and cross-functional teams trust your answers
- AI-native in your workflow - you've meaningfully used AI tools to accelerate research, writing, or analysis, and can speak to how
- Hands-on experience with an integration platform (Workato or Zapier preferred)
- Located in Latin America with meaningful overlap with US time zones
Benefits:
- Offers Equity
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