Associate Provider Development Manager
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Job Description
Associate Provider Development Manager supporting ServiceChannel’s facility-management provider network in Mexico. Managing provider relationships, KPIs, marketplace programs, and network-growth initiatives.
Responsibilities:
- Support Provider Development Managers in cultivating and maintaining relationships with key service providers and business partners.
- Assist with provider engagement activities and established processes supporting service quality, provider participation, and network growth.
- Support collection, organization, and review of provider KPIs and performance information, escalating trends or concerns.
- Build knowledge of ServiceChannel Marketplace programs and provider network processes.
- Participate in provider conversations and meetings to understand provider needs, challenges, and opportunities.
- Maintain accurate and up-to-date provider profiles in ServiceChannel.
- Identify process improvement opportunities and bring recommendations to the team.
- Monitor marketplace trends and communicate observations to the Provider Development team.
- Support value proposition development, provider communications, marketing initiatives, and growth-related activities.
- Participate in departmental initiatives and support new guidelines, processes, or programs.
- Assist with data analysis and reporting projects related to provider performance, network growth, and operational effectiveness.
- Support client-facing teams by gathering provider information, researching network needs, and addressing provider-related questions.
- Learn and apply ServiceChannel processes, tools, and best practices while taking on additional responsibilities.
- Escalate complex provider, client, or operational issues and assist with resolution as directed.
Requirements:
- 3+ years of experience in facilities management, procurement, account management, operations or a related field preferred.
- Interest in developing relationships with service providers and learning the Facility Management industry.
- Strong willingness and ability to learn from team members and collaborate across functions.
- Ability to communicate professionally and build positive relationships with internal and external partners.
- Strong attention to detail and ability to accurately complete assigned tasks and maintain information.
- Ability to learn new processes, systems, and software applications quickly.
- Comfortable asking questions, seeking guidance, and incorporating feedback.
- Strong organizational skills and ability to prioritize multiple assignments.
- Positive, professional attitude with a commitment to providing a strong experience for ServiceChannel providers and partners.
- Ability to work independently while knowing when to seek direction or escalate an issue.
- Basic to intermediate proficiency in Excel and willingness to develop analytical skills.
- Ability to work effectively in a remote environment with strong attendance, organization, and time-management skills.
- Ability to understand and apply Provider Development processes and best practices.
- Ability to effectively communicate with providers and internal stakeholders.
- Ability to independently execute established processes and assigned responsibilities.
- Ability to recognize opportunities, ask thoughtful questions, and bring recommendations forward.
- Ability to analyze information and communicate relevant insights to the team.
- Demonstrated increasing confidence and independence in provider interactions.
- Ability to take on progressively more complex projects and responsibilities.
- Ability to build the skills and business knowledge necessary for advancement within Provider Development.
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- LTD insurance
- HSA
- 401(k) retirement plan
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
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