Associate Support Engineer – 1
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Job Description
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Responsibilities:
- Provide basic technical support and troubleshooting to customers
- Resolve customer issues using existing resources on first contact or escalate as needed
- Collaborate with support engineers and managers to manage customer accounts
- Document customer interactions, issues, and resolutions in a CRM/ticketing system
- Maintain a high level of customer satisfaction through effective communication
- Monitor and respond to support tickets in a timely manner
- Assist in creating and maintaining knowledge base articles and support documentation
- Participate in training sessions to stay updated on technologies and support practices
Requirements:
- Undergraduate degree in a related field or equivalent education and experience
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work collaboratively in a team environment
- Basic understanding of technical support principles and practices
- Willingness to learn and adapt to new technologies and processes
- Applicable certifications such as financial industry or AWS certifications (desired)
- Previous experience in a technical support role (desired)
- Familiarity with common software and hardware troubleshooting techniques (desired)
Benefits:
- Equal employment opportunities
- Reasonable accommodations for persons with disabilities
- Professional development programs
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