Associate Support Engineer
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Job Description
Support Engineer facilitating customer adoption of Coalesce platform through technical problem-solving and advocacy. Intermediate experience in technical support and SQL are required.
Responsibilities:
- Develop deep expertise in Coalesce and cloud data warehouses
- Partner with customers through tickets, email, Slack, and video calls while meeting support SLAs
- Troubleshoot issues across SQL, cloud data warehouses, Git integrations, authentication/SSO, and APIs
- Use Jupyter Notebook workflows, running notebooks to onboard customers
- Support customers in rolling out the Catalog product, including metadata management, lineage, and search capabilities
- Own customer problems end-to-end: reproduce, diagnose, and drive them to resolution
- Collaborate with teammates and contribute to a culture of learning and growth
- Write and improve documentation, ensuring clarity and technical accuracy
- Stay sharp—continuously expand your technical skillset and share best practices with the team
Requirements:
- 1+ years of experience in technical support, solutions engineering, or data-related roles
- Foundational knowledge of SQL
- Familiarity with modern data stack concepts
- Familiarity with Jupyter Notebooks
- Exposure to Python, Git, REST APIs, SAML/SSO, dbt, or cloud data platforms
- Ability to explain technical issues clearly to customers of varying skill levels
- Value empathy, inclusion, and clear communication
Benefits:
- Remote and culture-first company
- Best of both worlds solution
- Equal opportunity employer
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