Support Engineer – Veterinary HealthTech
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Engineer resolving technical issues for veterinary health technology company in Mexico. Collaborating with the Customer Experience team on technical tickets in a fully remote capacity.
Responsibilities:
- Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation).
- Data Migrations & Quality: Perform structured data migrations between systems, including data validation, transformation, and quality assurance to ensure data integrity.
- Technical Ticket Resolution: Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues.
- CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly.
- Automation & Process Improvement: Identify recurring issues to build tools, runbooks, and automation that reduce ticket volume and speed up resolution times.
Requirements:
- SQL & Database Management: Advanced proficiency in writing and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases.
- AWS Cloud Infrastructure: Hands-on expertise with core AWS services (including RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments.
- Kubernetes Orchestration: Sound working knowledge of cluster operations, pod lifecycle management, and workload troubleshooting in containerized environments.
- Infrastructure as Code (Terraform): Practical experience interpreting and applying Terraform configurations to streamline automated environment provisioning and decommissioning workflows.
- Version Control & CI/CD (Git/GitHub): High level of comfort managing infrastructure repositories, including creating, reviewing, and merging Pull Requests for Terraform and Helm codebases.
- Helm Deployment: Proficiency in deploying and managing Helm charts to handle customer environment setups and teardowns efficiently.
- English Proficiency: Must-have C1-level fluency (written and spoken) to communicate effectively, translate technical concepts into plain language, and collaborate seamlessly across teams.
Benefits:
- 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
- Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
- Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
- Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
- Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
Similar Jobs
App Dev & Support Engineer II
App Dev & Support Engineer guiding and leading Dynamics 365 development projects at Conduent. Collaborating with teams and stakeholders to deliver customized solutions and manage technical leadership.
Technical Support Engineer
Technical Support Engineer providing leadership and expertise for Offshore Wind Turbine projects. Leading troubleshooting efforts and collaborating with teams to improve service operations.
Support Engineer – Veterinary HealthTech
Support Engineer for a veterinary software company enhancing client infrastructures and managing customer technical needs remotely. Focus on onboarding, data migration, and ticket resolution.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company enhancing patient care and staff efficiency. Resolving technical tickets and collaborating with the Customer Experience team.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company, resolving customer technical tickets and managing cloud infrastructure. Collaborate with teams to improve service quality and efficiency.
Técnico/a de Soporte N2, Transporte
N2 Support Technician resolving level 2 incidents in the telecommunications network for Capgemini Engineering. Working remotely from Spain with technical support responsibilities.
Technical Support Analyst
Technical Support Analyst at Raidiam managing service desk tickets and client communications. Collaborating with engineering to solve technical issues in Open Finance ecosystems.
Technical Support Representative – Tier I
Technical Support Representative providing technical support to customers across the United States. Troubleshooting Windows PCs and networking issues remotely in a collaborative environment.
Junior Support Developer
Automation Developer developing solutions for operations at Bluehost, ensuring support server uptime and identifying operational gaps through automation.
Junior Support Developer
Junior Support Developer automating support operations for Bluehost group. Focus on server uptime, operational gaps, and collaboration with technical teams.
Working Student – Technical Support
Working Student in Technical Support helping maintain AI systems for healthcare facilities. A role focused on troubleshooting, system monitoring, and documentation in a fast-paced environment.
Technical Support Specialist
Technical Support Specialist providing remote and onsite support for imaging products at Circle Cardiovascular Imaging. Analyzing and resolving customer issues with a focus on cardiology and radiology workflows.
Customer Support Engineer
Support Engineer handling complex support tickets for Tailscale customers in a remote first environment. Diagnosing advanced networking issues and mentoring junior team members.
Technical Support Specialist – Brazil
Technical Support Specialist for 360dialog, assisting clients with WhatsApp Business API issues and collaborating with support teams. Join a remote company shaping the Business Messaging industry.
Location Services Support Technician
IT Support Technician performing IT functions and providing technical support for Motorola Solutions. Analyzing systems and helping troubleshoot and debug technical issues.
Technical Support Specialist
Technical Support Specialist providing customer service and resolving inquiries for Radicle Health. Collaborating with cross-functional teams to ensure high customer satisfaction and effective communication.
Escalation Engineer, Tier 3 Support
Escalation Engineer resolving complex technical support issues at Nerdio. Collaborating with teams to drive problem investigation and resolution for Microsoft cloud technologies.
Customer Support Technical Specialist
Customer Support Technical Specialist supporting software and hardware issues for fintech products. Ensuring high customer satisfaction through effective case management and collaboration with teams.
Technical Support Specialist
Provide remote and on-site technical support for ABB software and hardware issues. Collaborate with customers to resolve technical concerns and maintain documentation in CRM systems.
Technical Support Specialist
Technical Support Specialist onboarding new clients and helping them integrate payment methods. Investigating incidents and collaborating with teams to resolve merchant issues in the fintech industry.