AVP, Program Governance – BSA/AML & Sanctions Operations
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Job Description
AVP governing BSA/AML and sanctions operations at Pathward, a financial empowerment company. Managing vendors, regulatory reporting, operational metrics and KPI breach escalation.
Responsibilities:
- Provide centralized governance, vendor and outsourced-review oversight, and operational reporting for Pathward’s BSA/AML & Sanctions Operations
- Serve as the primary relationship owner for domestic and international vendors and outsourced/managed-service review providers
- Own engagement governance, including statements of work, service level agreements, KPIs, milestone acceptance, change control and escalation
- Oversee onboarding, least-privilege system access and offboarding for outsourced resources
- Ensure data-handling, residency and confidentiality controls are met
- Oversee outsourced review quality and throughput and maintain examiner-ready evidence of third-party oversight
- Own consolidated operational reporting, including KRIs, KPIs, production, throughput and backlog/inventory metrics
- Maintain and publish recurring KPI/KRI and backlog reporting packages for leadership, committees and regulators
- Own the vertical’s deliverables calendar, including regulatory responses, MRA workstream reporting, board and committee materials, offsite packs and resource models
- Manage intake, prioritization, quality control and on-time delivery of committed deliverables
- Act as business manager/chief of staff to the SVP, coordinating leadership meetings and tracking decisions and actions
- Translate production, backlog and productivity data into narratives and visualizations for leadership, committees and regulators
- Establish and maintain a standard monthly executive reporting pack
- Define KPI/KRI thresholds, tolerances and early-warning triggers across operational verticals
- Monitor performance, identify actual and emerging breaches, assess risk and regulatory/control impact, and assign severity
- Maintain escalation protocols and track breaches through resolution
- Report breach trends, themes and remediation status to the SVP and BSA Officer
Requirements:
- Bachelor’s degree in Finance, Business, Risk Management, or related field; equivalent experience considered
- Professional certification such as CAMS, PMP or equivalent preferred
- 8+ years in BSA/AML, compliance operations, risk governance or program management within banking or fintech, including people leadership
- Demonstrated experience managing vendor or outsourced-provider relationships and service levels
- Proven ability to build KPI/KRI and backlog reporting and translate operational data into executive- and regulator-facing deliverables
- Working knowledge of transaction monitoring, cases/SARs and OFAC screening operations and the regulatory environment (OCC)
- Strong governance mindset with the ability to build controls, documentation and escalation into everyday operations
- Analytical rigor — turns complex data into clear thresholds, insights and decisions
- Excellent written and verbal communication
- Advanced skills in Excel, PowerPoint and reporting/BI tools
- Program leadership — drives outcomes across teams and third parties without direct authority over every contributor
- Sound judgment under regulatory scrutiny; comfortable engaging senior stakeholders and examiners
Benefits:
- Annual performance-based incentive opportunity
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Comprehensive benefits package for eligible employees
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