AWS Connect Developer
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Job Description
AWS Connect Developer responsible for developing and deploying AWS Connect contact center solutions. Focus on IVR design, AI integration, and system performance optimization.
Responsibilities:
- Design, develop, and implement AWS Connect architecture for the contact center based on best practices.
- Create and configure IVR flows to enhance customer interactions.
- Integrate AI-powered bots to handle common customer inquiries.
- Ensure integration with ServiceNow and other backend services.
- Seamlessly migrate infrastructure from existing vendors to AWS Connect.
- Customize AWS Connect user interface and routing logic to meet business requirements.
- Implement contact flows, queues, routing profiles, and other AWS Connect features.
- Thoroughly test all components of the contact center solution.
- Troubleshoot and resolve any issues or performance bottlenecks.
- Optimize system performance and customer experience.
- Monitor the performance and usage of the contact center solution.
- Implement necessary updates and improvements.
- Provide ongoing support and maintenance to ensure the system’s reliability and efficiency.
- Create comprehensive documentation for the contact center solution.
- Crosstrain internal teams on the use and maintenance of AWS Connect.
Requirements:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3+ years of experience working with AWS services, particularly AWS Connect.
- Applicant must reside within continental United States.
- US Citizenship required.
- Strong knowledge of IVR systems, contact center operations, and customer service solutions.
- ServiceNow experience.
- Experience with AI technologies.
- Excellent problem-solving skills and ability to troubleshoot complex issues.
- Strong communication skills and ability to work both independently and as part of a team.
- Ability to pass all pre-hire requirements including background investigation and drug screen.
Benefits:
- AWS Certified Solutions Architect or AWS Certified Developer certification.
- ServiceNow experience.
- Experience with AI technologies.
- Excellent problem-solving skills and ability to troubleshoot complex issues.
- Strong communication skills and ability to work both independently and as part of a team.
- Ability to pass all pre-hire requirements including background investigation and drug screen.
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