Benefits Manager
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Job Description
As a Benefits Manager at Flock, lead global benefits programs and ensure compliance while enhancing employee experience. Join a tech-driven company focused on safety and privacy innovation.
Responsibilities:
- Lead the day-to-day administration of global benefits programs and ensure employees receive timely, accurate support for benefit questions, issues, escalations, claims, and appeals.
- Optimize our self-insured benefits footprint through rigorous, ongoing data review.
- Own key benefits operations, including enrollments, terminations, new hire orientations, offboarding, records management, and employee lifecycle support related to benefits.
- Partner with external vendors and brokers to ensure strong service delivery, proactively resolve operational issues, and improve the overall employee benefits experience.
- Support annual renewal cycles and ongoing program administration for health and wellbeing offerings.
- Maintain compliance with benefits-related requirements and reporting, including administration processes, audits, and regulatory obligations.
- Ensure benefit elections and data are accurately reflected across systems, carriers, payroll, and related integrations.
- Oversee billing reconciliation, reporting, process documentation, and operational controls that improve efficiency and data integrity.
- Partner with the broader Total Rewards team to develop communications, training, and education that help employees and partner teams understand available programs.
- Contribute to the evolution of Flock's total rewards philosophy and benefits strategy through scalable processes, thoughtful problem solving, and continuous improvement.
Requirements:
- Deep experience in benefits administration, benefits program management, or HR operations.
- Strong analytical and problem-solving skills, with the ability to work with data, metrics, and process details.
- Excellent customer service and communication skills, with the ability to support employees and influence cross-functional partners.
- Experience operating in fast-paced, high-growth, and ambiguous environments.
- Strong project and process management skills, with a track record of building and improving operational workflows.
- A practical, employee-centered mindset and a commitment to delivering a best-in-class benefits experience.
Benefits:
- Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
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