Financial Care Specialist I – Customer Service
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Job Description
Financial Care Specialist resolving patient and insurer billing inquiries for Cedars-Sinai medical center. Managing collections, payment plans, account follow-up, and revenue-cycle work queues.
Responsibilities:
- Provide patient relations support to Patient Financial Services
- Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues
- Follow up on accounts to ensure payment and resolution
- Monitor assigned work queues and workload and resolve accounts accurately and timely
- Escalate issues and problems to the supervisor
- Research accounts and resolve customer complaints
- Respond to patient, insurance company, and authorized third-party inquiries
- Negotiate and document payment plans within established policies
- Initiate collection calls and maintain accounts receivable per department protocol
- Review accounts and refer uncollectible accounts to collection agencies or attorneys
- Route accounts to appropriate work queues for approval
- Share knowledge and assist team members
- Provide backup coverage and potentially cross-train in other revenue cycle functions
Requirements:
- High School Diploma/GED required
- Minimum of 1 year of hospital billing or professional billing and/or collection experience
- Customer service and call center experience required
- Advanced knowledge of specialized functions and full understanding of the revenue cycle
- Strong customer service, analytic, prioritization, de-escalation, and account-resolution skills
- Ability to understand, interpret, and explain payor contracts and billing and collections policies and practices
- Knowledge of Cedars-Sinai patient accounting and department-specific systems
- Ability to follow PHI, Patient Financial Services, documentation, and data-entry standards
- Ability to work independently and cross-train in other revenue cycle functions
- Ability to work effectively with patients, insurance companies, and authorized third parties
Benefits:
- Healthcare and dental insurance
- Paid vacation
- 403(b) retirement plan
- Generous time-off policy
- Competitive compensation
- Inclusive work environment
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