E-Commerce Customer Support, Part-Time/Full-Time
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Job Description
Deutschsprachiger E-Commerce-Kundensupport für Trinkwasser- und Wassersprudlerprodukte. Bearbeitung von Kundenanfragen über E-Mail, Shopify und Amazon, zunächst in Teilzeit remote.
Responsibilities:
- Handle customer inquiries via email
- Assist with questions about products, orders, and deliveries
- Handle complaints and returns in a friendly, solution-oriented manner
- Communicate with the warehouse and other service providers
- Process customer inquiries through Shopify and Amazon
- Document and follow up on open customer cases
- Identify recurring customer issues and escalate them to the team
- Provide occasional support with organizational e-commerce tasks
Requirements:
- Excellent spoken and written German skills, at least C1 level
- Strong written communication skills
- Confident using computers and web-based applications
- Own computer and reliable internet connection
- Friendly, empathetic, and professional communication style
- Independent, organized, and reliable approach to work
- Ability to remain friendly and focused while handling a high volume of inquiries
- Experience in customer support or e-commerce is an advantage but not required
- Knowledge of Shopify, Amazon Seller Central, Gmail, or similar systems is a plus
Benefits:
- Part-time position with the potential to transition to full-time employment
- Flexible working hours that can be arranged individually
- Long-term collaboration
- Thorough training on products and systems
- Clear processes and direct points of contact
- Short decision-making paths and straightforward communication
- High level of autonomy and the opportunity to actively shape customer service
- Fully remote position
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