Bilingual Case Manager – Legal, Customer Service Experience
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Job Description
Case Manager managing client intake tasks and document organization in a startup. Collaborating with attorneys and paralegals while ensuring smooth case management and communication.
Responsibilities:
- Answer incoming calls and conduct partial intake using a provided script.
- Collect, organize, and maintain client documents.
- Prepare cases for attorney review once all documentation is complete.
- Utilize Best Case software for case management.
- Manage approximately 50–70 calls per month, depending on advertising volume.
- Collaborate with attorneys and paralegals to ensure timely case progression.
- Maintain accurate records and follow up with clients as needed.
Requirements:
- Bilingual (English and Spanish)
- 1+ years of experience in legal or customer service
- Proficiency in Best Case software
- Ability to manage high call volumes
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