Bilingual Case Manager – Wellbeing Assessment Screener
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Job Description
Wellbeing Assessment Screener conducting in-depth mental health interviews to improve client wellbeing for TELUS Health. Collaborating with psychologists and integrating data for personalized recommendations.
Responsibilities:
- Conduct in-depth, empathetic interviews with working professionals and executives to assess their mental wellbeing
- Write detailed notes from interviews, capturing key points such as strengths, areas of concern, and recommendations to improve wellbeing
- Combine questionnaire responses with interview findings to provide a comprehensive, integrated wellbeing assessment
- Create summary reports with tailored recommendations based on integrated data and clinical best practices
- Work closely with our team lead and clinical psychologist to refine recommendations, ensure quality, and continuously improve screening processes
Requirements:
- Bachelor's or Master's degree in psychology, social work, or a related mental health field
- Previous experience working with clients in a mental health, wellbeing, or counseling setting
- Ability to conduct thorough and empathetic interviews to assess mental wellbeing
- Proficiency in analyzing questionnaire data and integrating it with interview findings
- Strong writing skills to document interviews and compile comprehensive summary reports
- Excellent verbal and written communication skills in both English and French
- Demonstrated ability to manage multiple clients and cases efficiently while maintaining strict confidentiality and professional boundaries
Benefits:
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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