Patient Visit Specialist – Bilingual English/Spanish
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Job Description
Bilingual visit specialist preparing Medicare patients for telehealth appointments. Supporting video access and interpreting medical visits for Mira Mace’s patient-navigation service.
Responsibilities:
- Make back-to-back pre-registration calls shortly before doctor visits
- Confirm patient identity, current location, consents, visit reason, recent hospital stays, medications, insurance, home address, and primary care doctor
- Send video links and guide patients through joining video visits
- Arrange phone visits when video is unavailable
- Interpret live medical visits between English and Spanish
- Reschedule missed visits and fill freed slots from the cancellation list
- Document every conversation in the platform
- Flag urgent needs to the care team
Requirements:
- Fluent English and Spanish, able to run a patient call in either language and interpret a live medical conversation accurately
- Full-time availability, Monday–Friday
- One of: an active LPN/LVN license or CHW certification, a medical-interpreter qualification, or 2+ years speaking directly with patients or health-plan members
- Located in the United States
- Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, and supplemental plans
- Comfort with a tight calendar of video calls, measured on visits completed rather than calls made
- Reliable computer and internet connection
- Quiet, private space for patient calls and protected health information
- Medical interpreting experience or certification (preferred)
- Experience in telehealth, patient access, or a healthcare call center (preferred)
Benefits:
- Option to convert to W-2 employment after a 3-month probation period
- Compensation covers approved service time, including patient calls, visit support, documentation, and required administrative communications
- Remote work arrangement
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