Bilingual Front Desk Medical Assistant – ECW Experience Required
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Job Description
Bilingual Medical Virtual Assistant supporting U.S. primary care clinics. Managing eClinicalWorks scheduling, patient intake, insurance verification, and multi-location call coverage.
Responsibilities:
- Manage inbound and outbound patient calls via Intermedia Unite / UNITE VoIP
- Handle appointment scheduling, cancellations, and appointment coordination in eClinicalWorks (eCW)
- Encourage walk-in patients to schedule appointments in advance
- Assist with patient pre-registration
- Perform Verification of Benefits (VOB) for Medicare, Medicare Advantage, and commercial plans
- Support multiple clinic locations
- Answer patient inquiries and handle follow-ups
- Apply familiarity with primary care CPT codes and visit types for accurate scheduling and intake routing
- Provide reliable, uninterrupted coverage during all practice operating hours
- Support the client's Primary Care practice across multiple clinic locations
Requirements:
- Minimum 2+ years of mandatory hands-on experience using eClinicalWorks (eCW) in an active U.S. clinical environment
- At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic
- Practical familiarity with primary care procedures, standard CPT codes, and verification of benefits workflows
- Experience using cloud VoIP platforms; familiarity with Intermedia Unite / UNITE VoIP is preferred
- Full commitment to work all hours that the clinic is open without schedule conflicts
- Flexibility to work on weekends
- 40 hours per week
- Full-time contractor position
- Starting pay rate of $6 per hour, depending on skill set and experience
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