Bilingual Patient Coordinator, English and Spanish Proficiency
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Job Description
Bilingual Patient Coordinator supporting U.S. healthcare operations from Colombia. Coordinating patients, appointments, referrals, documentation, and follow-ups in English and Spanish.
Responsibilities:
- Coordinate communication between patients, families, healthcare providers, caregivers, and internal teams
- Schedule appointments and follow-ups and assist with day-to-day patient coordination
- Maintain accurate patient information and documentation within EHR/EMR systems
- Handle inbound and outbound patient calls, emails, and follow-ups
- Process referrals and assist with insurance eligibility verification and prior authorizations when required
- Conduct patient follow-ups and help resolve scheduling, documentation, or service-related issues
- Coordinate with home care services, medical equipment providers, and other healthcare resources when needed
- Escalate urgent patient concerns, service delays, or care gaps to the appropriate team
- Maintain HIPAA compliance and protect patient confidentiality at all times
Requirements:
- Previous experience supporting a U.S.-based healthcare organization or medical practice
- Fluent English and Spanish with strong verbal and written communication skills
- Experience with patient coordination, medical administration, scheduling, intake, or similar healthcare support
- Familiarity with EHR/EMR systems and healthcare documentation
- Understanding of HIPAA and patient confidentiality
- Strong organizational skills and attention to detail
- Ability to manage multiple patients, tasks, and follow-ups simultaneously
- Reliable computer, internet connection, and remote workspace
- Previous experience as a Patient Coordinator, Care Coordinator, Intake Coordinator, Home Care Coordinator, or Medical VA is nice to have
- U.S. home health or home care experience is nice to have
- Insurance verification or prior authorization experience is nice to have
- Experience with HHAeXchange, Athenahealth, eClinicalWorks, or similar healthcare systems is nice to have
- Previous experience working remotely with a U.S.-based healthcare team is nice to have
Benefits:
- Fully remote work arrangement
- Independent contractor opportunity
- Full-time / part-time employment options
- U.S. business hours schedule
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