Bilingual Family Resources Specialist
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Job Description
Bilingual Family Resources Specialist researching childcare, elder care, and hardship resources for ComPsych’s workplace well-being services. Delivering English and Spanish referral packages to clients.
Responsibilities:
- Perform online research to find a minimum of three referrals for each request
- Format research into comprehensive referral packets using ComPsych Work-Life branding and quality standards within two business days
- Complete three requests per day while maintaining quality standards
- Follow up with clients on each work-life package within three business days
- Achieve a 100% client satisfaction rate
- Complete a new work-life package within one business day when the satisfaction rate is not met
- Support ongoing process improvement objectives, new products, and special projects
- Obtain resources and referrals that meet clients’ needs using interpersonal and phone skills
- Translate HelpSheets and other documents into Spanish when needed
- Share research findings and referrals with the team
- Document all work-life packages in ComPsych databases
- Perform other duties as assigned
Requirements:
- English/Spanish bilingual fluency
- Excellent written and verbal communication skills in English and Spanish
- Demonstrated internet research skills
- Candidate must have a minimum of a Bachelor’s degree, preferred Social Work or Psychology
- Computer literacy in Microsoft Office Suite required
Benefits:
- Paid Time Off (PTO)
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Robust EAP
- Wellness program
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