Bilingual Intake Coordinator, English-Spanish
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Job Description
Bilingual Intake Coordinator leading client intake operations for a New Jersey immigration law firm. Reviewing consultation data, enforcing quality standards, and improving team processes.
Responsibilities:
- Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
- Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
- Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
- Identify and propose process improvements, training your team and raising the overall standard of work.
- Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.
Requirements:
- Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
- Proven experience collecting client information completely and accurately ahead of each consultation.
- Strong attention to detail and sound judgment, to review the team's work, catch errors or gaps, and identify areas for process improvement.
- Excellent communication skills, both to give feedback and direction to your team and to ensure clear, actionable pre-consultation notes.
- Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude.
- Availability: Flexible schedule — you're willing to work various shifts as needed.
Benefits:
- Ongoing professional development to keep growing your skills and advancing your career
- A dynamic, challenging work environment where your talent will be recognized and rewarded
- The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States
- Paid Time Off after twelve months
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