Bilingual Loan Officer Assistant
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Job Description
Bilingual Loan Officer Assistant supporting mortgage officers, borrowers, and processors. Facilitating documentation, pipeline management, and timely closings for a nationwide mortgage lender.
Responsibilities:
- Assist in reviewing mortgage loan applications and documentation
- Review and deliver mortgage loan disclosure packages to borrowers
- Create rate disclosure and re-disclosure packages and deliver them to borrowers
- Review documents and loan files, identify deficiencies, and notify mortgage loan officers and/or processors
- Clarify or correct information and obtain additional information via phone and email
- Provide general clerical and phone support to loan officers and processors
- Support management across various stages and areas of lending and processing
- Assist in managing pipelines of conventional, FHA, VA, USDA, 203K, and reverse mortgage loans
- Deliver appraisals and property valuations and retrieve proof of receipt
- Track outstanding loan-file items and follow up with customers
- Coordinate timely loan closings with title companies and customers
Requirements:
- Fluency in Spanish and English
- High School Diploma, General Equivalency Diploma (GED), or equivalent
- Minimum of 1 year of mortgage-related experience, including customer contact
- Previous sales support experience, preferred
- Salesforce experience, preferred
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
- Competitive compensation plan
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