Bilingual Patient Coordinator, English – Spanish
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Job Description
Bilingual Patient Coordinator coordinating home healthcare services for patients and families. Managing HHA assignments, case documentation, communications, reports, and care updates remotely from Colombia.
Responsibilities:
- Coordinate work assignments based on Home Care Worker training and experience
- Communicate with patients, family members, HHAs, clinicians, contracts, and other departments
- Accurately document communications and relevant information in HHA Exchange
- Monitor and resolve open cases to ensure timely resolution
- Identify patient and family needs and coordinate appropriate care
- Communicate service-day/hour changes, discharges, and other updates to HHAs
- Provide information to healthcare professionals and other stakeholders
- Complete daily, weekly, and monthly reports
- Manage overtime and travel-time requests
- Use Smart Map and other tools to locate aides, provide directions, and check availability
- Complete and document incident reports
- Manage mutual and linked cases
- Monitor and respond to emails, voicemails, and faxes
- Follow agency guidelines, policies, and procedures
- Adapt to changes within the agency and healthcare environment
- Escalate concerns or questions to the appropriate supervisor
- Perform other duties as assigned to support agency needs
Requirements:
- Fluency in English and Spanish — required
- Previous HHA Exchange experience — required
- Computer savvy and comfortable working with healthcare software and digital tools
- Strong written and verbal communication skills
- Excellent customer service and active listening skills
- Strong organizational and time-management skills
- Ability to multitask, prioritize, and manage multiple cases simultaneously
- Ability to work effectively under pressure and in a fast-paced environment
- Positive, team-oriented approach
- Flexible and adaptable
- Strong attention to detail and accurate documentation
- Must be flexible to provide weekend on-call support as needed
Benefits:
- Fully remote work arrangement
- Independent contractor arrangement
- U.S. Eastern Business Hours schedule
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