Bilingual Patient Services Representative – Virtual Assistant
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Job Description
Bilingual remote patient services representative supporting New Jersey clinics. Handling patient calls, appointments, records, and digital documents from Colombia or Costa Rica.
Responsibilities:
- Answer approximately 30 inbound patient calls per day and respond to general questions
- Schedule and coordinate patient appointments while maintaining accurate information
- Look up patient records and navigate digital systems to locate relevant information
- Receive documents through digital eFax and upload them accurately into appropriate patient records/systems
- Support basic administrative tasks, follow-ups, and document management
- Maintain confidentiality and handle patient information responsibly
- Use VoIP, digital eFax, patient portals, and other clinic systems
- Remotely support New Jersey clinics and reduce administrative workload for medical staff
Requirements:
- Fluent Spanish and professional/fluent English communication skills
- 1–4 years of experience in customer service, virtual assistance, call center, or administrative support
- Strong phone-based customer service and communication skills
- Clear, empathetic, and patient-focused communication style
- Comfortable learning and navigating digital tools and multiple systems
- Ability to work consistently from 9:00 AM–5:30 PM EST
- Basic understanding of confidentiality and appropriate handling of sensitive information
- Previous experience supporting healthcare organizations, clinics, or medical offices (preferred)
- Familiarity with medical terminology, patient records, EHR systems, or AthenaHealth (preferred)
- Experience handling high-volume inbound calls (preferred)
- Prior experience working with eFax, VoIP phone systems, or patient portals (preferred)
- Experience supporting elderly patients or other sensitive patient interactions (preferred)
- Previous remote work experience (preferred)
- HIPAA awareness or experience working in a regulated environment (preferred)
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